Thaicom 5. Photo: Thaicom

Thaicom has nearly finished migrating customers from Thaicom 5 after the satellite suffered a technical anomaly. The company has asked its satellite television broadcast customers to migrate their television platforms from Thaicom 5 to Thaicom 6, which will start on Fe. 15. The company said its broadcast customers’ end users must turn on the set top box for a required automatic Over-the-Air (OTA) update.

The Thai satellite operator announced in January that it would migrate customers from the Thaicom 5 to other satellites after it could not restore its satellite system. Thaicom 5 had a technical anomaly that caused technical limitations to monitoring the satellite’s status. Thaicom stressed that its project to extend fuel life of Thaicom 5 and develop space drone technology to attach the fuel system to the satellite is unrelated to this issue. 

“Thaicom is doing the best we can to find suitable solutions in order to ensure the continuity of services for our customers. We conduct our business with strict adherence to relevant laws and concession terms, Thaicom CEO Anant Kaewruamvongs said.