Telefónica’s headquarters in Madrid. Photo: Wikimedia Commons.

Telefónica said it is further expanding its service coverage into Latin America as a result of sustained growth and increased demand in 2018.The company’s wholesale business unit, Telefónica International Wholesale Services (TIWS), is adding geographic numbers for Chile, Colombia, Costa Rica, Mexico, and Panamá into its Global SIP Trunk service, Voice in the Cloud. TIWS has also scheduled the incorporation of Argentina, Ecuador, Peru, and Nicaragua before the end of 2018. This will be followed by Brazil, El Salvador, and Guatemala in the first quarter of 2019, which will complete coverage across the Latin America region.

Telefónica’s Voice in the Cloud service aims to offer customers a worldwide single point of contact for interconnection, contracting, orders, billing, management and troubleshooting; break-in and/or break-out services; portability of local number where it applies; different access modes and service reports; a global service desk; and complete geographic redundancy.

“Our Voice in the Cloud service enables our customers to leverage the benefits of Voice Over Internet Protocol (VOIP) technology, driving more efficient operations and enhanced communications across their business, as well as building a solid platform on which to achieve business growth,” Telefónica Business Solutions Director Global Business-to-Business (B2B) Products and Services Hugo de los Santos said.