Thuraya’s Atlas IP terminal. Photo: Thuraya

[Via Satellite 04-11-2016] Thuraya Telecommunications Company has announced an agreement with Singapore-based Seven Seas Electronic to offer technical support to Thuraya’s service partners in the Asia Pacific. The new service agreement aims to speed up response times for service partners needing vital maintenance work. At agreed rates, Thuraya’s service partners can have around-the-clock access to Seven Seas’ fully-trained engineers, helping avoid extensive downtime in the event of equipment problems onboard vessels.

“Our maintenance partner will store spare equipment for vessels in locations that are difficult for our partners to reach. In the long-run, this new agreement will save companies time and money as support will come from within the region,” said Randy Roberts, chief innovation officer at Thuraya.

The agreement comes after the launch of Atlas IP, a Thuraya maritime terminal that enables Internet access, enhanced connectivity, and high-speed onboard efficiency. According to Thuraya, the company’s maritime business is experiencing substantial growth, particularly in Asia. The new maintenance service contract comes into effect following an increase in regional customers signing up with the satellite operator.